System Engineer
Kuala Lumpur, Malaysia
Job Description
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Responsibilities:
- Provides technical assistance in the system configuration tasks, installation, maintenance and training in the equipment operation
- Troubleshoot problems on all internal systems and recommends appropriate actions to avoid downtime
- Monitor, control and maintain the operations of computer networks and associated peripheral equipment to avoid any interruptions to business
- Manage computer hardware installation and setup for all new computer hardware and ensuring that all hardware and software is operating correctly
- Draft and issue memo for small item purchases as part of the procurement process
- Work with vendors to ensure product/system in good condition before rolling out to end users
- Monitor all maintenance activities and schedules with vendors to ensure server/hardware equipment is operating in good condition
- Manage network and servers by maintaining and troubleshoot any problems to ensure there are no interruptions to the daily business operations
- Troubleshoot problems on hardware and infrastructure and recommends appropriate actions
- Arrange to return faulty parts to vendor or agent for warranty claims if required
- Manage all PC\xe2\x80\x99s, laptop\xe2\x80\x99s, smartphones/tablet, accessories and printer ranging from installation, troubleshooting, preventive maintenance and supporting client applications
- To meet 98% SLA for onsite and resolution for all related desktop/laptop/printer calls and 99% uptime for servers and network availability
- To produce weekly & monthly reports on SLA performance and action plan to resolve pending calls
- Keep track of all IT inventories to ensure updated at all times
- Create and update documentation for existing, new Client applications, user workstations, phone and network diagrams
- Adhoc projects support require.
- Support small to large scale projects, project implementations and maintenance
- Provide guidance and training to customers/ users on system usage
- VMWare
- AD, Application Server
- Data Migration
- Office 365
- Exchange Server
- Firewall (Fortinet) , VLAN , POLICIES
- Desktop Support
- Candidate must possess at least a Diploma or Bachelor Degree in Information Technology, Science & Technology or equivalent.
- Good communication and written skills in English.
- At least 5 years\xe2\x80\x99 experience working in IT field.
- Flexible hours
- Monday to Friday
- 13th month salary
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
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Job Detail
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Job IdJD915442
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned