Job Description

MAIN ACCOUNTABILITIES

• Accepts technical escalation from customer service helpdesk
• Tier 2 systems support
• Leads post-mortems for service incidents
• Oversee the design, development, implementation and support of computer systems and servers
• Oversee the continued development and automation of operation team\xe2\x80\x99s network management processes
• Provide technical support and services in resolving complex network issues.
• Continuously improve network knowledge and skillset to support project and network.
• Technical resource pool to support project, migration, network improvements and other technical related requests within engineering.
• Notify the management and related parties for high profile issues.
• Able to recommends improvement whenever needed to meet with the latest network standard.
• Able to convey technical information to non-technical customers.
• Proof of concept testing
• Campus and Internal systems support
• Own the systems lifecycle process
• Product development

REQUIREMENTS

• Expertise in network management protocols and tools such as Zabbix, Nagios and so on.
• Knowledge of networking technologies, especially related to the Internet Service Provider, wireless network technologies and Datacenter technologies.
• Knowledge of security solutions such as firewall, Anti-DDoS, etc.
• Knowledge of Linux Operating System (Ubuntu,Centos and so on)
• Minimum 3 years\xe2\x80\x99 experience in telecommunications, network operations or network engineering.
• Strong team player who is committed to customer service excellence
• Able to converse and write well in both English and Bahasa Melayu
• Proven ability to work independently and within a team environment
• Strong interpersonal and communication skills and comfortable in a culturally diverse global working environment.
• Independent problem solving skills with the ability to assume leadership of resolution activities.
• Able to work on standby on-call and over weekend and public holiday if required

Job Types: Full-time, Permanent Salary: RM3,000.00 - RM5,000.00 per month Benefits:

• Free parking
• Meal allowance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Putrajaya: Reliably commute or planning to relocate before starting work (Preferred)