Job Description

• Strong working and technical knowledge in the telecommunication and computer infrastructure.
• Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.
• Strong communication skills both written and oral in English or Bahasa Malaysia.
• Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.
• Strong analytical and problem-solving skill.
• Fresh graduates are encouraged to apply.
• Applicants should be Malaysian citizens

Responsibilities

• Deployment, installation, testing and commissioning of systems and parts in customers premises.
• To carry our preventive and corrective maintenance.
• Diagnosing, troubleshooting system & network and solving related hardware or software faults.
• Analyse, follow-up and resolve any support enquiries from customers and vendors.
• Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
• Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.
• To provide telephone and remote support.
• To conduct user and technical training, where applicable.
• Able to prioritize and manage few open cases at a time.
• Establish a good working relationship with customers.
• Able to work outside of normal working hours or weekends occasionally to support operations running 24x7.

Benefits

• Career Growth Opportunity For Promotion
• Work-life balance

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