Job Description

We are looking for a System Software Support Senior Executive to join our team. You will work hand in hand with other Product Operations Agents and Product Managers to help them to carry out day to day support for internal and external teams.

We offer an opportunity to learn about the software development process, product operations handling in a product team and fulfilment operation of a booming E-commerce company. You need strong analytical skills to understand IT system architecture and investigate incidents when they arise.

Description of Day-to-Day Duties:

• Investigate incidents when they arise and support users of our internal systems
• Assist to run a platform that coordinates and manages our Sellers every day operations.
• Write detailed (technical and non-technical) requirements for our teams, developers and work with them to assure that the developments are delivered as requested.
• Train users, stakeholders and Sellers, create better processes for User Guides and Knowledge Base.
• Run Root Cause Analysis of incidents and problems and propose long term solutions.
• Uphold SLA standards for Marketplace Product Support (Time to First Response, Time to Resolution).

Skill Set Required:

• You are interested in e-commerce concepts, Tech business and agile software development methodologies
• You are very hands-on and passionate about learning the ins and outs of our Seller Operations process
• Strong analytical skills and ability to solve complex problems
• Usage of Excel is must, SQL is a plus
• Attention to detail, excellent communication and presentation skills
• Self-initiative to adapt to our agile environment and company culture.
• At least 2 years of hands-on Support Management or equivalent experience.
• Curiosity and an interest in learning new things are essential in order to get the most out of this placement!

The ZALORA Story

ZALORA is Asia\xe2\x80\x99s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region\xe2\x80\x99s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA\xe2\x80\x99s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA\xe2\x80\x99s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.

Zalora