Job Description

We support real F&B outlets--fast-paced, real impact. If you like troubleshooting, hands-on tech, and solving problems with a team, this role is for you. You'll work on POS systems, network basics, menu setup (including Chinese menus), and outlet deployments.

Key Responsibilities

Provide

Level 1-2 support

for POS/system issues via remote support and on-site (when needed) Troubleshoot

network & connectivity

issues (LAN/WiFi, router/AP basic checks, IP settings, printer networking) Perform

menu setup & maintenance

: items, modifiers, set meals, pricing, promotions Handle

Chinese menu setup & updates

(Mandarin/Chinese item names, accuracy checks, formatting consistency) Support

deployment / rollout

: new outlet go-live, device setup, basic installation & configuration Document cases clearly (ticket updates, issue logs, SOP notes) and escalate to technical team when required Work closely with internal teams (Implementation / Dev / Customer Service) to meet SLA and ensure smooth operations

Shift & Work Style

Willing to work

rotational shifts

based on schedule (including weekends/public holidays when rostered) Comfortable handling urgent cases during peak business hours for F&B outlets

Requirements

Diploma / Degree in IT, Computer Science, Networking, or equivalent practical experience

Mandarin proficiency (spoken & written) is required for work purposes

, especially for

Chinese menu setup

and communication with Mandarin-speaking users Basic knowledge in: Windows applications / POS operations Printer setup/troubleshooting (USB/LAN/WiFi printers) Network basics (IP/DNS/WiFi/LAN troubleshooting) Good communication skills: able to explain steps clearly to non-technical users Strong teamwork, responsible, calm under pressure

Nice to Have (Bonus)

Experience supporting POS / retail / F&B systems Basic knowledge of routers, access points, network cabling Familiar with ticketing tools and documentation (SOP / knowledge base) Experience in outlet deployment / implementation / on-site support

What You'll Get (Customize)

Shift allowance / OT (T&C Requirement) Training & growth path: Support ? Senior Support ? Implementation / System Analyst / Product Specialist Supportive team culture + real-world exposure to multi-outlet operations
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

Additional leave Cell phone reimbursement Flexible schedule Maternity leave Opportunities for promotion Parental leave Professional development Work from home
Work Location: In person