Job Description

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Position: System Support /Network Support - Thai Speaker

Tenure: 2 years contract (Renewable basis)

Salary: Up to RM 6,500

Working Location: Shah Alam

Working Hour: 12pm to 9pm (following Thai Market)

Other Benefits

Shift Allowance

Training allowance

OT

Statutory contribution (EPF, SOCSO, EIS)

Leaves (Annual, medical, maternity, partenity)

Increment (yearly basis)

Bonus (Yearly bonus)

Job Responsibilities:

Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting Resolve technical issues related to enterprise GIS servers using Esri tools and other related technologies

Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture

Maintain comprehensive case documentation in customer relationship management (CRM) system

As a subject matter expert, author and tech edit knowledge articles available to internal and external users

Identify issues and log defects for software improvements

Work in other technical areas of software support as customer and business needs require

Job Requirements:

Bachelor\'s in GIS, Geography, Environmental Science, Computer Science, Computer Networking, Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or other equivalent

Minimum 1-2 years of related working experience

Fresh Degree with good exposure in ArcGIS software welcome to apply

Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills

Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise are related ArcGIS Enterprise technologies

Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems

Ability to patiently communicate technical information clearly and concisely

Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment

Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency

Strong prioritization skills including managing time and work load efficiently

Background working as Server Administrator, Network Administrator will be an advantage.

Background in software support or technical customer service with direct end user contact

Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, and geocoding

Knowledge of ArcGIS Pro, Web App-Builder for ArcGIS, Collector for ArcGIS, ArcGIS Geo-Event Server, ArcGIS Online, Esri Business Analyst Server and mobile device/applications usage related to GIS

Experience with IBM Cognos, MicroStrategy, Microsoft Dynamics CRM.

Sub Specialization : Administration;Others
Type of Employment : Contract
Minimum Experience : Fresher
Work Location : Kuala Lumpur

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