Job Description

Wisoft Solutions Sdn. Bhd. Hiring! Full Time System Support Software ( Mandarin Speaker ) in Pulau Pinang, Perak, Earn up to MYR 2,500 - Ricebowl
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System Support Software ( Mandarin Speaker )
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MYR2,000 - MYR2,500 Per Month
, and +1 other locations
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Posted 4 hours ago Closing 3 May 2025
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Requirements

• Requirements
• Candidate must at least be SPM level and above
• Fresh graduate are welcome to apply
• Required language(s): English, Bahasa Malaysia, Mandarin
• With own transportation
• Able to travel for work
• Possess good telephone etiquette with a smiley voice.
• **Ability to converse in Cantonese will be added advantage.

Responsibilities

• Responsibility
• Provide support such as guidance, troubleshooting or consultation to customers on software via phone calls, emails and remote access.
• Assist in setup, configuration and data migration works to new and existing customers.
• Follow up unfinished job from time to time both internally and externally to ensure customer's inquiries or issues does not left unattended.
• Collaborate & communicate with internal team to function as a team and meet customer needs.
• Prepare training materials and online resources for customer reference.
• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer-related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by the company's service standards.
• Effectively manage large numbers of incoming calls
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Benefits

• EPF, SOCSO, EIS and PCB
• Good working environment
• Travel allowance
• Medical claims
• Company annual trip
• Training provided
• Five (5) working days a week, Saturday half day alternately

Skills
Adobe Photoshop Illustrator
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