Job Description

My Software Solutions Hiring! Full Time System Support Specialist in Pulau Pinang, Earn up to MYR 5,000 - Ricebowl
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System Support Specialist
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MYR1,500 - MYR5,000 Per Month
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Posted 2 hours ago Closing 12 Jul 2025
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Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. (Any qualification with Degree is acceptable)
• Proficiency with operating systems (Windows, macOS, Linux) and hardware components.
• Required language(s): Bahasa Malaysia, English & Mandarin
• Strong understanding of networking concepts and protocols.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Demonstrated customer service skills and a commitment to providing high-quality support.
• Knowledge of IT security best practices and protocols.
• Ability to document and report technical issues and resolutions effectively.
• Flexibility to adapt to new technologies and handle evolving support challenges.

Responsibilities

• Provide technical support for software issues.
• Troubleshoot and resolve system problems in a timely manner.
• Maintain and monitor IT systems, ensuring optimal performance and security.
• Document technical issues, resolutions, and system configurations.
• Assist with system upgrades, installations, and migrations.
• Communicate effectively with users to understand and address their technical needs.
• Collaborate with other support team members and departments to improve system functionality.
• Create and update user guides and support documentation.
• Implement and enforce support security protocols and best practices.

Benefits

• EPF, SOCSO, EIS
• Year-end bonus
• Vocational training
• Overseas travel
• Sharing bonus
• Extra EPF Rate
• Blood Test Allowance
• Optical Allowance
• Dental Allowance
• Attendance Allowance
• Parking Allowance
• Personal/Group Commission
• Good and Cozy Working Environment
• Accommodation Provided

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Annual Bonus
• Overtime Pay
• Company Trip
• Allowance Provided
• Training Provided
• Performance Bonus
• Staff Discount

Skills
Knowledge of Operating Systems Troubleshooting Communication Skills Programming Knowledge Adaptability Scikit learn Collaboration Customer Service Software installation
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