Job Description

1. Language Proficiency - Fluent in Mandarin and Malay (English proficiency is an advantage). Ability to effectively communicate technical information to customers.

2. Customer-Centric Focus - Demonstrated attentiveness to customer needs and a commitment to providing exceptional customer support. Proven ability to handle customer inquiries, troubleshoot issues, and resolve problems efficiently.

3. Technical Competence - MS Excel knowledge is a must. Basic knowledge of computer systems, software and android apps.

Qualifications:

1. Proficiency in Mandarin and Malay. (English proficiency is an advantage).

2. Strong interpersonal and communication skills.

3. Basic knowledge of computer systems and Android apps.

4. Previous experience in customer support is a plus.

5. Minor business and accounting knowledge.

6. MS Excel knowledge is a must.

7. Fresh Graduate in Degree or Diploma in Business or IT. Secondary or High School graduated are welcome also.

Responsibilities

1. Provide technical support to customers via various channels (phone, email, chat).

2. Troubleshoot and resolve issues related to cloud based systems and Android apps.

3. Communicate effectively with customers in Mandarin and Malay

4. Collaborate with the technical team to escalate and resolve technical issues.

Benefits

• Annual Leave/Medical Leave
• 5 Working Days
• Medical insurance
• Training Provided

If you are passionate about technology, customer service, and possess the skills outlined above, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Performance Bonus
• 5 Working Days

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