Job Description

Responsibilities:

Join daily operation client services support & troubleshooting activities (Enterprise Applications) Provide support to users to ensure issues are resolved within agreed Service Level Agreement Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries Providing application configuration and maintenance of business systems Perform systems troubleshooting and provide solutions to the problem System task & application monitoring Documentation and recording of activities during support Monitor progress of requests for support and ensure users are kept informed Conducting root-cause analysis & bug fix isolation & resolution activities Support local & regional Manage and coordinate technical support team operation
Requirements:

Minimum Diploma/Advanced Diploma/ Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.

Required knowledge on basic programming, development, design synthesis and system validation. (Network, Hardware, Software Troubleshooting)

Required skill(s): Interpersonal & Communication, Customer Oriented, Presentation, Problem Solving skills

Initiative, independent, & self-motivated

Great organizational and time-management skills.

Minimum 2 years work experience in the related support scope

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Free parking Health insurance Meal allowance
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

related support scope: 2 years (Preferred)
Location:

Melaka (Preferred)
Work Location: In person