Job Description

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities:

Account Sales Executives (Sales Support) is one of the key function for Singtel which provisions services to its business class customer at international and domestic. The responsibilities involve handling order processing, change requests, billing issues and disputes and pre and post-sales support.

ASE should have excellent verbal and written communication and strong stakeholder management skills. ASE should show accountability and ownership towards customer requests and provide end to end support. ASE is the customer point of contact along with Singtel Account Managers and is responsible for carrying out the customer projects and resolving billing issues.

ASE should engage with the internal stakeholder teams to arrange the resources for customer project completion. ASE should ensure that timeline and accuracy is maintained for all customer requests.

Order Processing

Checking of documents, quotations and forms

Timely raising of sales orders to CSS

Accuracy in order raising to ensure provisioning and billing accuracy

Raising of waivers and adjustments and getting sign offs

Coordinating with customers and CSS to ensure smooth provisioning

Arrangements of site surveys, wiring etc

Alerting customers and AMs if there's any potential RFS delays

Pre and Post Sales Support

Support to AMs

Assist AMs in reporting circuit faults and providing updates of circuit status accordingly

to customer.

Addressing customers' pre-sales enquiries and ordering process etc

Served as another customer point of contact for SingTel Account team

Support for Re-Location and Complex Projects

Preparation work for relocation, ensure all services/aspects are well taken care of.

Checking of resources and making reservations in system for voice services

Verification of all information in forms, check endorsement of quotation and ensure

they are orderly before submission to CSS.

Customer Account Info Administration

Filing of documents e.g. SRCA, Contract Agreement, Pricing etc

Recording of customized account info

Billing Issues

Assist AMs in billing issues, investigations, refunds, SLG rebates

Account consolidations, transfers

Checking of PTCs

Supporting key customers for customized billings

Coordinating with Finance and Credit departments

Customer Experience

To support customers well so as to achieve customer satisfaction and ensure the ease of doing business with SingTel

Any Other Duties Assigned by Supervisor

Essential:

Tertiary Qualification in IT / Computer Science / related discipline.

Additional Skills:

Excellent customer interfacing skills.

Excellent written and verbal communication skills.

Strong attention to detail and outstanding analytical and Problem-solving skills.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

Role Designation

833BSYSENG Systems Engineer

Interest Group

Infosys Limited

Role

Systems Engineer

Company

ITL Malaysia

Skillset

Domain|Network|Data networking Access technologies