Job Description

Shangri-La Customer Engagement & Process Transformation Kuala LumpurDo you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!Your ChallengeAs part of our multilingual Customer Service team, you are to constantly hunt for potential talent that would best match our operation needs. You will be led by Human Resources Manager in ensuring all recruitment needs of the organization are met according to the company and individual goals. You are also responsible in attracting applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.Your responsibilities as listed below

• You will need to support end to end in all recruitment initiatives by sourcing via multiple recruitment channels, screening resumes, shortlisting potential candidates, conducting pre-screening interviews and assessments, recommendations for offers, and coordinate on-boarding
• Work with superior to lead or participate in addressing current recruitment initiatives
• Build a talent pipeline to support the development of business
• Handling all documentation on the recruitment process
• Manage and execute any other project or initiatives along with the manager
• Detect and handle complaints, disputes, and grievances of employees and escalate them through the appropriate channel (where necessary)
• To perform special tasks/projects/assignments or any other work given by The Management/ immediate superior as and when required
• To assist in other Human Resources related matters as and when necessary

You report directly to the Human Resources Manager of our customer contact centre.REQUIREMENTS

• Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management, Human Resource Management, Others or equivalent
• At least 2 years (s) of working experience in the related field is required for this position
• Preferably specializing in Recruitment or equivalent
• Excellent spoken and written English is essential
• Ability to converse & write in Cantonese and Mandarin.
• Must be able to access candidates\' technical ability, identify and match candidates\' behavioral traits.
• Must be willing to work a flexible schedule when operation need arises
• Computer literate and internet savvy
• Result-oriented and passionate to deliver set goals successfully
• Flexible to changes and has a sense of urgency
• Can work under pressure and with minimum supervision
• Positive work attitude and able to work in a team environment
• Pleasant personally with excellent communication, interpersonal and organization skills
• Open to Malaysians only

Your characteristicsSelf-motivatedDetail-orientedCustomer focusedFlexibleA DoerCalm under pressureUses initiativeEmpathetic internally and externallyReliableDeterminedResilientApproachableConsistentBelieves in and exhibits PRIDE (personal responsibility in delivering excellence)What\'s in It for You?

• 5-Day work week (Mon - Fri)
• Complimentary Stay
• Earn an attractive monthly salary
• Smart, Casual office attire
• Paid training is provided
• Sosco, EPF and medical insurance coverage
• Others

Shangri-La Hotels & Resorts