Job Description

Role: Talent & HR Operations AssociateStart Date: ImmediateEmployment Type: Full time, 1-Year Contract (renewable)Location: Kuala Lumpur, MalaysiaOBJECTIVE OF THE ROLEBy taking up this role, you have the opportunity to use your skills to create tangible impact in the lives of students in Malaysia and experiences for one of TFM\'s biggest pride - our talent. You will be focusing on ensuring operational excellence in talent related matters, support with learning & development of staff, as well as run talent engagement initiatives to enhance our staffs\' experience while working in TFM. Ultimately, we want to co-create a culture that aligns to TFM\'s core values and work towards the audacious goal of making TFM the greatest place to work. This role is part of the larger Finance & Operations team, and you will be involved in - to some extent and on top of talent and operations - finance, technology and strategy related work. Ultimately, your contributions will have a direct and tangible impact building a sustainable, effective and efficient organisation.OVERVIEW OF THE ROLEThis role reports to the Talent & Operations Manager, and works closely with other members of the Talent & Operations team.KEY MEASURES OF SUCCESS

• Staff Engagement Rate (measured via the annual Engaging For Results Survey): Staff engagement is key in supporting staff members to stay passionate and motivated. The Finance & Operations function, including the Talent and Operations team, plays a critical role in being the custodian of the culture, efficiency and effectiveness of the organisation by mobilising various resources to achieve optimal staff engagement and effectiveness.

• Operational Accuracy, Effectiveness and Efficiency: Operational Human Resources is the foundation and key enabler of talent. It ensures that the organisation can run seamlessly. Operational excellence includes ensuring the timeliness and accuracy of operational output, as well as the efficiency and effectiveness of processes. It is about getting the operational basics right and with minimal energy.

• Recruitment Time-to-Hire: Ensuring that vacancies are filled within the turnaround time set for each stage of the selection process and overall time-to-hire in order for the organisation and teams so that teams will be adequately staffed to meet our annual goals.

• Timely completion and strong satisfaction rate of designated projects and initiatives.

DUTIES AND RESPONSIBILITIESResponsibilities include but are not limited to the following:Talent Engagement

• Initiating, planning and executing talent engagement initiatives eg. professional development sessions, social events to increase staff engagement and provide opportunities for upskilling.
• Craft policies, plan and execute compliance and policy trainings for staff.
• Work with Talent & Operations Manager to assess learning, development, wellbeing and other talent engagement needs for the organization, plan out and execute talent initiatives for the year.
• Conducting focus groups or needs assessment for Staff to understand the needs of talent.
• Conduit between staff members and management; highlighting key issues from staff members and working with the Talent & Operations Manager to resolve issues.
• Liaise with external vendors/stakeholders for HR/talent partnership opportunities that will benefit staff members.
• Support the team in planning and executing TFM\'s Learning & Development framework and other talent development initiatives.

Recruitment

• Own the end-to-end hiring process for both interns and full-time roles (with the exception of final stage assessments) through coordination of preparation, posting of vacancies on job portals, headhunting, cultivating, screening and coordinating assessment centres and interview logistics. Liaise with hiring managers to coordinate the recruitment and selection process.
• Support with the continuous enhancement and improvement of recruitment and selection processes, including the migration of recruitment processes onto a new recruitment platform.
• Conduct reference checks and prepare contract offers and conduct contract walkthroughs for new hires.
• Onboard new hires by providing information packs, conducting onboarding sessions, setting up IT accounts and access rights to organisational platforms and other tasks adjacent to onboarding needs.

Human Resource Operations

• Ensure proper documentation and safekeeping of HR documentation (e.g. correspondences, maintaining personnel records, updating talent movements for payroll purposes, other miscellaneous documents and file maintenance).
• Updating Employee Handbook and onboarding materials to ensure accuracy and clarity.
• Coordinate planning and execution of organisation-wide events such as the quarterly Org-wide strategy and culture days and annual staff retreats.
• Liaise with insurance providers to resolve insurance claims related issues and ensure effective utilisation of plans and positive employee relations.
• Support Office Manager in refurbishing and enhancing the physical environment, to increase productivity of staff in the office.
• Any other reasonable talent operations, talent and culture duties as assigned.
• Be the champion of the Human Resource Information System (\xe2\x80\x9cHRIS\xe2\x80\x9d) in the Organisation by setting up new staff accounts, updating staff employment information, troubleshooting errors, ensuring the system is continuously updated and optimised for the organisation\'s use with the HRIS vendor.
• Continuously explore ways to digitalise internal operations and implement them through the HRIS or other digital systems to improve operational efficiency.

Other Functional Projects

• Lead talent projects in accordance with annual priorities and long-term talent strategy in areas such as Diversity, Equity & Inclusion, Mental Health & Wellbeing and other talent-related initiatives to increase engagement and overall organisational health.

REQUIRED COMPETENCIES

• Aligned to TFM Core Values: Sense of Possibility, Excellence, Collaboration & Integrity.
• Passion for TFM\'s mission, the education field, and developing people\'s potential.
• Proactive self-starter with the ability to manage multiple streams of work, and independently prioritise tasks.
• Strong desire to learn new things and grow professionally.
• High degree of adaptability: ability to quickly adjust in a fast-paced, achievement-oriented, and Volatile, Uncertain, Challenging, Ambiguous (VUCA) environment.

Role-Specific Competencies

• Possess a relevant Bachelor\'s degree in any field.
• Passionate about our mission: Believes deeply in the importance of inspiring/investing external people in our mission, and has high expectations for how Teach For Malaysia is viewed by external constituents.
• Exceptional organisational skills with a strong sense of discipline to independently handle operational tasks with accuracy, timeliness and attention to detail.
• Highly integrous, able to handle confidential information with utmost responsibility and maturity.
• Highly empathetic yet objective, able to strike a balance between the needs of people and the organisation.
• Clear and emotionally engaging communicator; with proven ability to build and maintain good relationships with internal and external stakeholders.
• Deeply enjoy connecting with and having the heart for people; desire to develop strong relationships and partnerships with diverse individuals or groups of people.
• Excellent reasoning, problem-solving and process-based thinking skills.
• Strong verbal and written communication in English.
• Tech-savvy: Has knowledge of or willing to learn on how to build, develop, manage and maintain knowledge management systems, analytics dashboards, and customer relationships management softwares (including but not limited to Zoom, Canva, Confluence Microsoft Excel, Google Suite, Salesforce, and accountingHRIS softwares).

Years of experience & qualification

• Prior Human Resource experience of 1-2 years would be an added advantage but not mandatory.
• Bachelor\'s Degree in any field is accepted.

Leadership Experience & Team Adaptability

• Ability to be adaptable in an entrepreneurial, fast-paced, and dynamic environment.
• Strong interpersonal skills and ability to work collaboratively with all levels of employees and stakeholders.
• Able to think strategically, critically, innovatively, and in a resourceful manner.
• Able to build and maintain good relationships with internal and external stakeholders.

Language & Technical Proficiency

• Strong written and verbal skills and excellent proficiency in English and basic proficiency in Bahasa Malaysia.
• Excellent proficiency in MS Word, Powerpoint and Excel.
• Willing and able to readily adopt and utilise any TFM database or technological platform / application (i.e. Google Suites, Confluence, Salesforce, Zoom etc.).

COUNTRY: Malaysia

Teach For Malaysia