Team Lead, Customer Care
Job Description
Engage internal stakeholders on knowledge transfer to customer service associate.
Discuss and explain feedback regularly with customer service associate.
Training of customer service associates and maintaining service level.
Handle escalations / enquiries that are not being able to be resolved by First Level customer service associate.
Lead in refunds flow management, handle, and train to minimize refunds .
Be able to be a role-model and eventually a Subject Matter Expert for the Call Centre. Contribute to the team culture in a positive manner.
Manage ad-hoc tasks given
Willing to work on shift including night shift
Travel Recommends Malaysia is a company incorporated by Changi Travel Services (CTS), a wholly-owned subsidiary of Changi Airport Group
CTS Group is a leader in the travel services segment with presence in 16 cities and over 30 airport and city service counters across Asia
Travel Recommends Sdn Bhd operates under Changi Travel Services Southeast Asia
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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Job Detail
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Job IdJD877270
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIpoh, Malaysia
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EducationNot mentioned