Job Description

About Us
Airswift is the leading workforce solutions provider to the STEM industries. We have talented colleagues in over 60 global offices and 45 countries. We are a people business \xe2\x80\x93 we transform lives through the world of work. We care about mental health and wellbeing, community engagement and our planet \xe2\x80\x93 we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.Position Purpose:
To support the growth in the Malaysia Delivery Centre an exciting opportunity has arisen for a Delivery Centre Lead to join and manage the team. The Delivery Centre Lead role requires a combination of organizational, people management, training & development, resource (and time) management, self-management and problem solving / decision making skills.The person must have a proven track record of success in a sales, recruitment and service environment, great attention to detail and will have demonstrated an ability to build strong working relationships internally and externally.This key role will be responsible for driving global requirement load balancing, playing a hands-on position managing and supporting large campaigns / recruitment delivery and scheduling the Delivery Center projects accordingly.You and your team will also manage the talent banking activities across multi-sector candidates (PIE) in line with the business needs at any given time.This role requires you to personally and through your team provide fast, high quality recruitment delivery solutions globally.This position will report into the Recruitment Director and also has inter-dependencies with the Recruitment, Sales and Service Functions globally. This person will interact mainly with the Country Managers, Regional Directors and their teams in Australia, Asia and Papua New Guinea.Key Responsibilities:

• Provide concise, quality customer service to the internal and external clients and consultants in a professional and timely manner.
• Analyse and manage leaver pipelines to anticipate leavers by reviewing work order end dates and other documents.
• Deliver excellent internal service to the Delivery Center Leads within the other 3 global hubs
• Source and manage candidate pools across the PIE (Process, Infrastructure, Energy) to ensure a \xe2\x80\x9clive\xe2\x80\x9d network of candidates are available to react to any new requirements that may arise.
• Work closely with the Service Function to provide a full analysis of historical data to understand the ratio of leavers that should have or could have been rehired.
• Use all available resources and networks to successfully source new candidates (Job Boards, LinkedIn etc)
• Gather and manage the information on the Hot Jobs in each region and distribute this information through to the Delivery Consultants and Service Functions globally.
• Establish yourself and your team members as the key point of contact within Retention & Rehire externally with all current contractors
• Ensure you and your team record all relevant external calls in Bullhorn to ensure figures are captured and information is accessible globally.
• With support from the Recruitment Director, manage your teams KPI\xe2\x80\x99s, development plans and online LMS training modules
• You will be able to display a track record of taking ownership for individual targets as well the ability to work in a cooperative team environment.
• You must be a good communicator and must have a proven track record within a sales and resulted orientated environment with a strong desire to succeed.
• Fully utilize the use of the Bullhorn Database, web searches, networking and advertising
• Ensure all candidates are fully screened and possess the correct skill set experience and qualifications against the incoming Job Requirements.
• Interface weekly with the other Delivery Centre Leads within the group, sharing best practices and market sector intelligence.
• Maintain and developing relationships with new candidates and clients both in person and via telephone
• Work closely with the Sales and Recruitment Functions globally
• Be able to demonstrate and promote learning across PIE sectors (Power, Infrastructure, Energy) by gathering intelligence from candidates and industry press articles.
• Report weekly on KPI performance, demonstrating accountability and commitment to promote improvements
• Consistently research and monitor competition by gathering current marketplace information and then acting upon the information by sharing with Sales / Recruitment Functions.

Basic Requirements:
Person Specification

• 5+ years of sales / recruitment / service delivery experience
• Ability to be flexible and able to multitask with day-to-day workflow
• Team management experience is essential
• Strong English communication skills, both written and verbal
• Possess strong organizational skills and must be detail oriented Proficient in MS Office (Word, Excel, PowerPoint, Outlook, etc.)
• Applicants must be based in Malaysia with current work rights

Abilities Required

• Ability to meet highest attendance requirements
• Ability to handle multiple tasks concurrently
• Ability to work in time-sensitive environment with non-flexible deadlines
• The individual will be able to display a track record of taking ownership for completing projects, managing themselves in an emotionally controlled way and be able to influence others. It is imperative to demonstrate the ability manage key performance indicators and balance high volumes of work load with the ability to seek guidance where necessary.
• They must be able to work and manage a fast paced and dynamic results orientated environment. Business development / Account Management experience would be an advantage.

What we can offer you!

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Mental Health First Aiders to signpost you to support when you need it.
• Real time recognition through our employee reward platform where you can earn points to spend on what you like
• Yearly destination trips as part of our Highflyers program (Barcelona, Buenos Aires, etc\xe2\x80\xa6)
• Charity days for various importance causes such as Relay for Life and Earth Day.

Our Core Values

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
• Safety - We create a safe and inclusive environment to protect the physical and psychological well-being of everyone we work with.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social medias to find out more! -Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Diversity & Inclusion
At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.Please click to view our privacy policy.Powered by JazzHR

Airswift