Team Lead (e Commerce Industry) Cantonese
Iskandar Puteri, Johor
Johor Bahru, Johor, Malaysia
Job Description
Mohon
Kelayakan
- Need the experience in team leader in the call centre/bpo company.
- Can speak in English, Cantonese and Mandarin in fluent.
- Willing relocate work in Iskandar Puteri, JB area.
- Mon-Sunday; 9am to 8pm. (Rotational Shift).
- Lead and manage a team of customer service representatives supporting e-commerce clients.
- Oversee daily operations to ensure adherence to service level agreements (SLAs), quality standards, and client expectations.
- Conduct coaching, training, and performance evaluations to enhance agent productivity and service delivery.
- Handle escalated customer issues and provide quick, effective resolutions to ensure customer satisfaction.
- Collaborate with cross-functional teams (quality, training, workforce management, and operations) to improve processes and service efficiency.
- Monitor team performance metrics such as average handling time (AHT), customer satisfaction (CSAT), first contact resolution (FCR), and order resolution timelines.
- Provided training.
- EPF & SOSCO
- Annual leave & Medical leave.
- Annual Leave
- EPF / SOCSO / PCB
- Training Provided
Team Leadership E-commerce Management Cantonese Language Proficiency Strategic Planning Problem-solving Communication Skills
Peringatan Penting
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Job Detail
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Job IdJD1175310
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIskandar Puteri, Johor Johor Bahru, Johor, Malaysia
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EducationNot mentioned