Job Description

Team Lead - Test System SupportSalary: Negotiable
Location: Bukit Jelutong, Shah AlamPOSITION PURPOSE

• The person will lead a team of technicians to calibrate Test systems/ machines and assist the Engineering department in repairs of the test systems/machines.
• The key deliverable of the role is to minimize Tester Machines down time to optimise repair operations output.

• Degree or Diploma in Electrical /Electronic Engineering.
• Knowledge of Test System calibration.
• Knowledge of Automatic Test System maintenance.
• Diagnostic knowledge of Test Instruments and Accessories.
• Strong leadership qualities and experience in managing technical teams.

• Minimum of 5 years of experience in operations management within the telecommunications or a related technical industry.
• Proven experience in managing large teams and complex workflows.
• Demonstrated ability in process optimization and resource management.
• Experience with data analysis and using data-driven decision-making to improve operations.
• Experience with maintenance scheduling and managing technical equipment downtime.

• To calibrate Test systems/ machines in the repair area.
• To assist in first-line support for the test systems/machines.
• To clean the air filters, fixtures, connection plugs and other accessories in the test systems.
• To assist the Engineering department in repairing boards, fixtures and other hardware accessories.
• To upgrade the Test system.
• To build the Test system and install the Test program.
• To support the Test system at 2nd level at the repair center.
• To support project activities and report actively to project manager
• Develop team members to delegate technical responsibilities as required.

• Lead and supervise a team of technicians, providing guidance and support to ensure the successful calibration and maintenance of test systems/machines.
• Set clear performance expectations and provide regular feedback to team members.
• Conduct performance evaluations and identify opportunities for skill development and training.
• Coordinate the daily activities and schedules of the team to ensure efficient workflow and timely completion of tasks.
• Ensure proper allocation of resources and manage workload distribution among team members.
• Facilitate clear and effective communication within the team and with other departments, including engineering and project management.
• Act as a liaison between technicians and upper management to report on team performance, project progress, and any issues that arise.
• Identify and address any technical or operational issues that affect the team\'s performance.
• Make informed decisions to resolve problems quickly and efficiently, minimizing downtime and maintaining high standards of quality.
• Foster a culture of continuous improvement within the team by encouraging innovation, identifying process improvements, and implementing best practices.
• Monitor and analyze performance metrics to identify areas for improvement and develop action plans to address them.
• Ensure that all team members adhere to safety protocols and maintain a safe working environment.
• Conduct regular safety audits and address any potential hazards promptly.
• Oversee the quality of work performed by the team, ensuring that all test systems/machines meet the required standards.
• Implement and maintain quality control processes to ensure consistent and reliable performance.
• Actively report progress and any issues to the project manager, providing insights and recommendations as needed.

Manpower