Job Description

The OpportunityOur client, a leading insurance group that has been managing workers\' insurance and injured workers\' compensation claims in Australia for 110 years, is hiring for a Team Lead to be part of their Malaysia team! Together with their AU partners, employers, medical providers and customers, they drive industry-leading return-to-work outcomes and safe work initiatives.As the Team Lead, you will be expected to manage & monitor the functions within the Data Entry team, and to provide the highest level of service to both internal and external customers.Key Responsibilities

• Lead teams into achieving day-to-day metric goals including SLA by offering pro-active solutions through Operations Manager, and completing monthly deliverables and tasks.
• Identify and track issues, risks, and action items, provide status to Group Manager, and facilitate resolutions.
• Build capabilities of employees in the responsible group, through training and coaching with a focus on local management levels.
• Help create the culture of \xe2\x80\x9cOne Group\xe2\x80\x9d, by fostering knowledge transfer and collaboration across teams in Claims, Support, and Admin Onshore, sharing and celebrating successes.
• Help design implements, and evaluates operational strategies and system development practices which support increased efficiency and effectiveness across all tasks and roles.
• Ensures adherence to the Security Policy, Zero Tolerance Policy, Client Privacy Policy, and Learning Agreement.
• Responsible for staff retention of their assigned group.
• Prepare and present Weekly/Monthly/Quarterly reviews of the assigned group.
• Other assigned tasks as required.

• Graduate of any Bachelor\'s degree course
• Demonstrated experience as a Team Lead in outsourcing/offshoring setup
• Strong leadership, people management, administrative, and numeracy skills
• Exceptional written and verbal English communication skills
• Team facilitation and training skills
• Highly competent in the use of Microsoft Office Suite products including intermediate to advanced skill level of MS Word and MS Excel
• Skills in complex problem solving, judgment, critical thinking and decision making.
• Must have a strong attention to detail (excellent quality of deliverables)
• Ability to be highly organized with an emphasis on accuracy and timeliness.
• Proven ability to work under pressure with a positive attitude
• High level of initiative, accountability, and self-motivation

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

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