Job Description

Agensi Pekerjaan JobScoper Hiring! Full Time Team Leader ( Mandarin Speaker) in Johor, Earn up to MYR 6,300 - Ricebowl
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Team Leader ( Mandarin Speaker)
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Up to MYR6,300 Per Month
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Posted 5 minutes ago o Closing 8 Nov 2025
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Requirements

• Minimum 1 year of relevant experience is required.
• Can speak in English, Cantonese and Mandarin in fluent.
• Willing relocate work in Iskandar Puteri, JB area.
• Mon-Sunday; 9am to 8pm. (Rotational Shift).

Responsibilities

• Lead and manage a team of customer service representatives supporting e-commerce clients.
• Oversee daily operations to ensure adherence to service level agreements (SLAs), quality standards, and client expectations.
• Conduct coaching, training, and performance evaluations to enhance agent productivity and service delivery.
• Handle escalated customer issues and provide quick, effective resolutions to ensure customer satisfaction.
• Collaborate with cross-functional teams (quality, training, workforce management, and operations) to improve processes and service efficiency.
• Monitor team performance metrics such as average handling time (AHT), customer satisfaction (CSAT), first contact resolution (FCR), and order resolution timelines.

Benefits

• Provided training.
• EPF & SOSCO
• Annual leave & Medical leave.
• First 6 months WFH
• Medical Insurance

Additional Benefits

• 5 Working Days
• Allowance Provided

Skills
Team Leadership Mandarin (Native Proficiency) Communication Skills Problem-solving Interpersonal Skills
Important Information
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Skills Required