Job Description

Team Lead (Korean Speaker)

Shift time: 9am to 6pm

Work location: KL

Requirements:

• 4-6 years of experience managing online advertising products like AdWords (Search, Display, Mobile) for clients.
• Deep knowledge of various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition) will be a significant added advantage.
• Strong verbal and written communication skills (Korean Language + C1 Level English) with top tier Multitasking and Analytical skills
• Exemplary Problem Solving and Analytical Aptitude.
• Work independently with minimal supervision with attention to detail, proactively communicate issues and seek inputs for remediation.
• Excellent troubleshooting and diagnosis skills, proficient in excel skills (VLOOKUP's, string functions, logical functions & pivot tables)
• Ability to independently undertake root cause analysis, understand cause and effect relationships, determine trends in data and generate useful insights.

Responsibilities

• This position is part of a team responsible for Ad creation & modification. It requires great customer service skills and associates should be able to manage multiple clients in a fast-paced environment. This role works closely with Account Managers, Advertisers, Creative Agencies, Publishers, Postproduction Developers, Quality Assurance Specialists and Live Issue Support Specialists.
• Performs quality audit, provides constructive feedback to team members, deep dive into errors, perform RCA, report preventive and corrective actions and carry out deep dives for process improvement
• Communicate effectively through chat, email and occasionally voice with account managers, advertisers, creative agencies and publishers to address issues in a timely manner
• Understanding client requirements and accurate implementing them with stringent quality parameters
• Coach and mentor agents on error reduction techniques, provide case level feedback
• Understand best practices, propagate

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Nov 03 2022

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.