Job Description

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Client Background: A genuine global reference for fashion and accessories, and a benchmark for a modern, innovative business.

Industry: Luxury Brand

Reporting: Store Manager

Location: JPO Kulai

Tenure: Permanent role

Salary: RM7000 - RM9000 + managerial bonus

:

\xc2\xb7 Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.

\xc2\xb7 Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.

\xc2\xb7 Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.

\xc2\xb7 Conduct regular and monthly performance conversations, discussing results and developing action plans.

\xc2\xb7 Participate in attracting, recruiting, and on boarding a high performing team.

\xc2\xb7 Manage the employee lifecycle of the Client Advisor both online through Workday and local platforms and offline through paper forms and documents.

\xc2\xb7 Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.

\xc2\xb7 Monitor your team\'s adherence to company policies and procedures; follow up when needed.

\xc2\xb7 Support opening and closing of the store as Manager on Duty.

\xc2\xb7 Lead Store Morning Briefings as and when required, delivering

\xc2\xb7 Lead and inspire your team on executing a superior client experience, ensuring the hospitality mind-set is in each Client Advisor.

\xc2\xb7 Develop a client engagement mind-set, with the purpose of building long lasting relationships with clientele.

\xc2\xb7 Full utilization of the various client ling tools to activate, retain and grow team and personal client base.

\xc2\xb7 Lead the execution of client ling activities with your team, developing actions to reach clear goals and KPIs.

\xc2\xb7 Lead from the shop floor, actively selling and role modelling the selling ceremony.

\xc2\xb7 Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.

\xc2\xb7 Manage and resolve customer issues, delighting and retaining the client relationship.

Job Requirement:

\xc2\xb7 Be Curious, Empathic and Sensitive

\xc2\xb7 Minimum 2 - 3 years of experiences in a supervisory capacity from the retail or service industry, preferably with a proven track record in luxury fashion

\xc2\xb7 Direct people management (team of 6/7) a strong plus

\xc2\xb7 Well-groomed and driven with strong leadership and communication skills to manage teams in achieving set standards for all aspects of store operations.

\xc2\xb7 Independent individual with strong decision-making skills

\xc2\xb7 Passionate in growing a career within the luxury fashion industry.

Sub Specialization : Sales;Retail Sales
Type of Employment : Permanent
Minimum Experience : 2 Years
Work Location : Johor

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