Job Description

Role Responsibilities

To lead a team of RM / Senior RMs / Acquisition RMs to achieve the team sales target by maximizing acquisition / referral opportunities and deepening existing Client relationships for the Priority Client segment to the specified service standards.

To develop aggressive sales activity strategy for the team with clear objective of achieving the set team sales target.

Responsibilities*

Key Measurement of the followings: -

1. Quarterly Scorecard

2. Branch Operation & Service League Table

3. Branch CSS

4. Financial and Non-Financial losses

5. All Branch Audits

6. FLC & Complaint

7. Digital Migration

Strategy*

• \xc2\xb7 To lead a team of RMs / Senior RMs / Acquisition RMs to achieve specified sales targets and service standards.
• \xc2\xb7 To provide guidance on day-to-day portfolio management.
• \xc2\xb7 To guide the team in training and leading branch staff in deepening relationship & maintaining ETB clients for Priority Banking.
• \xc2\xb7 To supervise and co-ordinate the sales effort of Priority Banking marketing and promotional activities to meet new business and client acquisition goals.
• \xc2\xb7 To conduct staff meetings and provide support / updates for sales campaigns and activities, procedural changes, management directives, etc.
• \xc2\xb7 To ensure that the team build an information database on existing Priority Banking clients to support and deepen client relationship and cross selling efforts.
• \xc2\xb7 Foster and deepen client relationships by providing regular market information updates and trend analyses on local and foreign financial products.
• \xc2\xb7 To ensure that the team comply with all applicable money laundering prevention procedures and, in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
• \xc2\xb7 To train and develop new sales staff.
• \xc2\xb7 To develop action plans to improve team performance.
• \xc2\xb7 To provide coaching and mentoring to team to facilitate staff retention.

Business*

\xc2\xb7 To achieve agreed sales targets and Priority Banking profitability.

\xc2\xb7 To achieve quality performance i.e. audit results, credit quality, business development and people management.

\xc2\xb7 Agreed service standards to customers.

Processes*

To liaise with Stakeholders for any exceptional, legal, compliance and operational cases to ensure both sales, operational and service activities at branch are managed well.

• 100% Operation control under operation risks guidelines and sales compliance.

• Non compliance and control weaknesses inherent in the selected samples are detected and duly reported

• No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping

• Maintaining robust controls and monitoring actions

• No overdue Control Sample Testing (CST).

People & Talent*

1. Focused and highly achievement-orientated.

2. Sharp business acumen, analytical, planning and organisation skills.

3. Demonstrable leadership capabilities.

4. Excellent interpersonal and communication skills.

5. Strong negotiation skills

6. Ability to multitask

7. Good judgement to make decisions in all aspect

8. Team player and able to work under pressure

7. Strong knowledge on Internal and regulatory process

Risk Management*

\xc2\xb7 Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.

\xc2\xb7 Participate in and/or support the Bank\'s effort in combating money-laundering activities.

\xc2\xb7 Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Governance*

Compliance and Money Laundering responsibilities:

• 1. Ensure compliance with Group\xe2\x80\x99s standards and regulatory requirements pertaining to Money Laundering and CDD.
• 2. Participate and support the Bank\xe2\x80\x99s effort in combating money-laundering activities.
• 3. Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, suspicions activity reporting during client communication.

Regulatory & Business Conduct*

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key stakeholders*

Across all department in banks

Other Responsibilities*

\xc2\xb7 To cascade and live the CSR values

\xc2\xb7 To undertake special projects / assignments.

Qualifications*

Training, licenses, memberships and certifications

• \xc2\xb7 Honours degree (CGPA 3.0 or better) and / or relevant professional qualifications.
• \xc2\xb7 Possess all relevant investment & insurance certifications and licensing.
• \xc2\xb7 More than 3 years\xe2\x80\x99 experience in banking with demonstrable knowledge of banking practices and financial products.
• \xc2\xb7 Favourable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.
• \xc2\xb7 Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance.
• \xc2\xb7 Demonstrated ability to establish a service culture.
• \xc2\xb7 Interpersonal and complaint handling skills
• \xc2\xb7 Bank\'s product knowledge
• \xc2\xb7 Understanding of policies and procedures
• \xc2\xb7 ABM rules / Bank Negara FEA regulations

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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