Job Description

General

o Reads the logbook daily and take action accordingly.

o Provides information regarding the hotel's facilities & services.

o Ensures to always be informed of VIP in-house and daily functions.

o Handles guest complaints in accordance with service recovery guidelines.

BellDesk

o Greets and addresses guests by name.

o Performs room changes in an efficient and helpful manner and in accordance with the hotel's standards.

o Thanks every guest when they depart.

o Takes messages.

o Locates guests.

o Properly records incoming/outgoing luggage and deliver with care and promptly within 15 minutes upon the guest's arrival.

o Delivers newspapers as per hotel policy.

o Delivers messages, faxes or other mail to the room.

o Valet parks cars if the service is provided by the hotel.

o Opens car doors and assists guests.

o Works together with Security to control the flow of traffic at the lobby entrance and driveway area.

o Checks daily arrival list.

o Answer sand transfer incoming calls in accordance with hotel standards.

o Keep the luggage storeroom tidy and clean.

o Calls for taxis whenever guests request and assist by telling the taxi driver where to go whenever necessary.

o Accepts baggage that guest may wish to keep in storage, issue claim ticket and record in log accordingly.

Driver

o Drives hotel vehicles and shuttle busses.

o Welcomes/transfers hotel guests to and from the airport in accordance with established standards.

o Keeps vehicles clean both inside and outside.

o Ensures vehicles are well maintained and checks regularly.

o Drives vehicles in a controlled manner, never placing occupants in any physical danger.

o Knows his/her way around town.

o Notifies Front Desk of impeding guests arrival.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM1,800.00 per month

Benefits:

Additional leave Health insurance Meal provided Professional development
Work Location: In person