Tech Support Mandarin

Kuala Lumpur, Malaysia

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Can work contract from 8th January 2024 to 31st July 2024 (Contract may extend subjective to client)
(MUST be able to READ, WRITE & SPEAK IN MANDARIN as this role will be supporting these speaking Markets).
Must have decent English proficiency.
SPM with customer service experience may apply. Fresh Diploma/Degree may apply.
Working hours: 9am-6pm, Monday-Friday
This role is a Work From Office position

Responsibilities

Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin Speaking Market)
Understand customer enquiries and respond via applicable channels: email, chat, and voice call and ensure they are answered or routed through the appropriate support channel
Ensure all SLAs are met accordingly
Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner by following processes in place

Benefits

Additional Benefits

Ricebowl

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