Job Description

About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values and fosters a culture of inclusion, belonging, and corporate citizenship. We are DXC. : Successfully resolve technical issues (hardware and software) from incoming internal or external businesses Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence Evaluate unique or complex installations or configurations and make recommendations for resolution Articulate clearly in writing and verbally Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met Education And Experience Required Diploma or bachelor\'s degree 0-2 years experience in relevant technologies and customer environments Knowledge And Skills Excellent verbal and written communication skills in ENGLISH Experience in troubleshooting in a technical environment Excellent analytical and problem-solving skills Software and hardware knowledge of computing, storage, and peripheral devices Understanding of case management databases and tools Superior customer service skills Phone and remote support experience. E-support experience and knowledge Willing to work on shifting schedule Willing to work onsite in Petaling Jaya

foundit