Technical Account Manager

George Town, Pulau Pinang, Malaysia

Job Description


Overview:Technical Account Manager Qualifications:Minimum Skills to Hire:

  • A Bachelor\'s degree in any IT related course
  • BPO industry background with Experience in technical support and sales
  • Good technical knowledge across PC, servers, network and voice solutions
  • Excellent communication and interpersonal skills
  • Excellent Internal Stakeholders and Client Management Skills
  • Excellent People Management Skills
  • Good critical thinking and problem-solving skills
  • Excellent technology skills
  • Preferably with Project Management training and experience
  • Based in Livingston, Penang
Responsibilities:Manage Client Relationship
  • Evaluating and support technical requirements definitions for new projects
  • Unique point of contact between the customer and TP (IT)
  • Keep continuous contact and communication with the Operations and Clients
Provide Right Tools to Ops
  • Providing reports to developers and stakeholders on product performance.
  • Identify solutions to reduce support costs.
  • Analyze customers\xe2\x80\x99 needs and suggest upgrades or additional features to meet their requirements.
  • Empower operations team by educating them with TP IT processes and procedures
Service Level Management
  • Define scope of IT services, costs, timeliness, hours of operation, recovery aspects, and service levels.
  • Lead the follow-up with the client technical team.
Incident Management
  • Communicate disruptions and restoring services protocols.
  • Case identification and recurring technical problems out of time.
  • Follow up and manage the activities required to assist in solving IT outages
Troubleshooting Management
  • Communicate functional knowledge and digital skills to use the client\'s technological tools.
  • Collaborate with different IT groups to resolve technical issues experienced by Operations Team.

Teleperformance

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1073332
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    George Town, Pulau Pinang, Malaysia
  • Education
    Not mentioned