Job Description

About the role
As an ambassador of the company's brands, this position will leverage their passion, creativity, and product expertise to raise brand awareness and brand equity of the entire product range - Callebaut, Cocoa Barry, Van Houten Professional, Carma, Mona Lisa, etc. By leading a diverse range of activities, both physical (co-creation events, product demonstrations, training courses, lessons, etc.) and digital (social media, content creation, KOL engagement, etc.) the technical advisor-chef strongly supports the execution of the sales & marketing strategies of the company.

The tech. Advisor-chef is a creative pioneer and passionate chocolatier with strong leadership skills and commercial acumen

Key responsibilities include

• Work daily in our pilot plant & application lab with our entire product range (choc, compound, deco, powder, etc.) to create mouth-watering, innovative chocolate creations (Bakery, Pastry, Confectionary, Ice-cream, beverages, etc.) to inspire our customers in Malaysia.
• Travel across Malaysia individually or along with sales & marketing to visit end-users for technical support & product application inspiration sessions.
• Collaborate with sales & marketing to inspire clients by creating & proposing innovative product applications which leverage our brands to drive sales:

• Research the latest trends and translate these into inspiring product applications to share with our customers
• Organize co-creation/inspiration sessions based on customer briefings to co-develop sellable products using our ingredients
• Conduct product demonstrations either at our academy or on customer premises to inspire & educate on product applications with our brands
• Collaborate with sales & marketing to raise brand awareness via digital & trade marketing activities:

• Create & record content (recipes, images, videos, etc.) for BC & customer SoMe & other marketing channels
• Support organizing exhibitions, trade fairs & contests to promote our brands
• Conduct training courses at our Academy or on customer premises to educate customers on using our brands
• Provide technical support, troubleshooting & training in response to customer inquiries
• Travel across South-East Asia when needed to support other countries who require technical-chef related activities
• Manage the Ambassador network in Malaysia as their main point of contact along with the sales & marketing managers
• Be a part of the Barry Callebaut Global Chef network as the main point of contact in Malaysia. Participate in the annual Chef Seminars, World Chocolate Masters & other Chef community events as the representative for Malaysia
• Be one of the main representatives for South-East Asia for discussing and establishing the chef strategy with the Head Chef in APAC
• Internal stakeholders:

• Sales Manager/Director, APAC marketing colleagues, Technical advisors, Customer service team / QA team / R/D, Finance
• External stakeholders: Importers, wholesalers, end-users, Ambassadors, Journalists, bloggers

About you

• Confectionery school diploma - trained as a professional bakery pastry chef AND/OR chocolatier

3 years of experience in production or development as a pastry chef or chocolatier in the field of bakery, pastry, food service, or FMCG * Knowledge of the characteristics and application methods of each company's product line of chocolate & compound ingredients (including decorations, fillings & pastes)

• Experience as a product planner and developer of bakery, pastry, ice cream, drink, and gift confectionery products for domestic consumers at a confectionery manufacturer, confectionery ingredient manufacturer, etc.
• Experience in product presentations and demonstrations to internal and external parties
• Business level English (must have)
• Experience in digital marketing (content development, image/video editing, translation of foreign language content, collaboration with influencers, etc.) is a plus
• Able to conduct analysis based on trends and research and apply the insights to product planning and development; able to lead product planning and development tasks and propose recipes and applications
• Have a creative sensibility and be able to make proposals that are not bound by precedent; conduct classes and other activities on their own, and be able to demonstrate and explain using rules of thumb without manuals; always have high-quality standards in their work and be able to express the policy as our development chef
• IT skills such as MS applications (Word, Excel, PPT) and Google Apps
• Flexibility to respond flexibly to customer needs and changing circumstances; a positive attitude that always brings motivation to the team; Attitude to focus on results while implementing the PDCA cycle
• Growth orientation in new business development and inexperienced areas; an attitude of building good relationships with various internal and external stakeholders and actively collaborating with them
• Empathy for our company's values (Customer Focus, Passion, Entrepreneurship, Team Spirit, Integrity)

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information .

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