Job Description

Company Description

Experian is the world\xe2\x80\x99s leading global information services company. During life\xe2\x80\x99s big moments \xe2\x80\x93 from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers \xe2\x80\x93 we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 22,000 people operating across 32 countries and every day we\xe2\x80\x99re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. With corporate headquarters in Dublin, Ireland, we are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group.



Responsible for maintenance of applications which have been live in production. Managing both technical and functional defects, problems and changes. Working on hosted and on-prem solutions. Working with a team of Technical Analysts/Senior Technical Analysts, Database Administrators and other IT functions you will investigate, manage and provide solutions to client queries and be part of a team that builds, implements and support new client systems. Work with clients carrying out technical/functional elements and implementation, enhancement, bug fixing, and changes for Experian products.

1. Technical and Functional * Completely understand end-to-end infrastructure and application ecosystem to help build tools that can aid day-to-day operations work as well as application ownership.

• Ability to work on production issues and problems and ensuring a quick and quality resolution.
• Ability to work with the clients (IT and business teams) and to understand the requirements from a business perspective and design and build solution for them.
• Target to become SME in at least 1 product

2. Customer Management * Strong Customer service skills, support and Incident management, while working to tight contractual SLAs. Dealing with both clients directly and other Experian business teams

• Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.
• Investigation into production issues. To work with Sr. Technical Analyst/ Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities identifying and implementing corrective/follow up actions. Updating the Incident database to reflect the current position.
• Provide technical analysis to customers and business teams regarding support incidents.
• To provide out of hours support (24x7) as part of the on-call team and be prepared to work in shift patterns.

Qualifications

• Excellent analytical and problem-solving capabilities
• Strong work expertise in Oracle/SQL Server RDBMS and ablility to write codes in PL/SQL
• Good knowledge of Java, Groovy, Powershell programming languages.
• 3-6 years of development/support experience.
• Knowledge of Webservices and App Servers (Apache Tomcat, Websphere) is preferred.
• Strong knowledge of Windows and Linux Environments
• Understanding of JSON, XML, WSDL, XSL, XSD is preferred.
• Strong communication skills.

Education * Bachelor\xe2\x80\x99s degree in computer science, engineering, or a related field.

• Experience in a similar role would be advantageous.
• Excellent technical, diagnostic, and troubleshooting skills.
• Willingness to build professional relationships with staff and clients.
• Excellent communication, motivational, and interpersonal skills.
• ITIL certification is desirable

Additional Information

Our uniqueness is that we truly value yours.

Experian Asia Pacific\'s culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We\xe2\x80\x99re an award winning organisation due to our strong people focus (Great Place To Work, Top Employer and Employer of Choice).

Experian Asia Pacific leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow\'s credit solutions. Innovation is a critical part of Experian\'s DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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