Job Description

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Remote Work: No

Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line\xe2\x80\x94reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence\xe2\x80\x94delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you\'ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we\'ve only begun to define the edge of what\'s possible\xe2\x80\x94for our people, our customers, and the world.

Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.
Responsibilities:

• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
• Diffuses upset customers
• Fully documents customer interactions in real-time
• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
• Identifies and escalates complex problems under direct supervision
• Works on a limited variety of problems of limited scope using defined procedures and practices
• Collaborates with fellow technicians and supervisor to solve problems
• Familiarizes self with new technologies, products and platforms

• Bachelor\'s degree required
• 2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience
• Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers
• Demonstrates leadership qualities
• Demonstrates strong customer service and communication skills
• Mandarin language proficiency is required

Zebra Technologies