Job Description

:

Job Title

Client Services/Customer Support Analyst (APAC SHIFT WORKING HOURS)

Location

Penang, Malaysia

Job Type

Full Time

Your role:
Are you a problem solver kind of person? Do you enjoy talking to customers and resolving any issues they may have?

We\'re looking for a Client Services/Customer Support Analyst, within the Customer Care Team who has:

• Excellent Customer Service and support experience supporting Global customers to Resolve basic customer\'s phone, webchat and email inquiries.
• Ability to utilize and accurately record customer issues into our Customer Care systems (Salesforce/Cisco phone/Webchat)
• Developing knowledge across IHS Markit product groups from an information/content perspective
• May have more detailed knowledge of one or more product disciplines.
• Broad knowledge of internal customer facing processes
• Gather information and escalates to Tier 2 or other teams as necessary.
• Able to work on permanent APAC Shift
• Able to work during Public Holidays / Weekends when business needs (compensated accordingly)
• Able to work independently with minimum supervision needed.
• Flexible on shift rotation base on business needs

Your team:

You will be working in the Customer Care Team in Penang, Malaysia. This is a global team, which has presence in UK and Denver, operating 24x7 supporting S&P Global Market Intelligence customers around the world.

Your expertise:

You have

• Bachelor\'s degree or above required or equivalent combination of education and experience.
• 1 year or more relevant experience.
• Fresh graduate with customer service internship experience are also welcome to apply**
• Strong in English language communication skills (Secondary language applicable - Mandarin, Korean or Japanese)
• Good tardiness & attendance track record.

You are:

• Flexible and adaptable to a fast-phased environment
• Works well under pressured working environment
• Able to deal and adapt with ambiguities and change

Your Benefits:

• Great career growth opportunities
• Flexi benefits annually
• Annual and medical leaves
• Medical health insurance

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Your colleagues:

About us

We are over 14,000 analysts, data scientists and specialists armed with real-time technology and data, working together to uncover deeper sources of information. The unique insights we provide help the industries and markets that drive our economies operate more efficiently, outpace competition and secure long-term success. Our global insights impact nearly every major sector - from aerospace to automotive. We empower our customers by isolating cause and effect, risk and opportunity in new ways so they can make well-informed decisions with greater confidence. This is a force we call The New Intelligence.

Join us

Boundaries belong on maps, not in your work. Start every day at IHS Markit with the excitement of what\'s next, by working with people from across the globe on interesting, cutting-edge projects and gaining once-in-a-lifetime learning experiences. It is easy to be passionate and invested in your work here, knowing you are causing an effect for some of the world\'s most influential companies. You\'ll get to be hands-on with, and see the direct impact, of your work. Career satisfaction just comes with the territory here.



Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Job ID: 283402
Posted On: 2023-03-28
Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia

S&P Global