Job Description

Key Responsibilities:

Provide customer support via telephone, email, and chat. Troubleshoot issues using basic technical product knowledge. Use internal tools to resolve customer problems and document interactions in real-time. Escalate complex issues to appropriate teams under supervision. Communicate solutions clearly and effectively to both technical and non-technical users. Handle and diffuse upset or frustrated customers professionally. Collaborate with fellow technicians and supervisors to resolve issues. Follow defined procedures and quality standards. Continuously learn new technologies, platforms, and product updates.

Requirements:

Bachelor's or Associate Degree (preferably in a technical field). Technical certifications (e.g., CompTIA, Microsoft, Cisco) are a plus. Fresh graduates are welcome to apply Basic computer literacy and proficiency in Microsoft Office applications. Ability to explain technical issues in simple, clear terms. Strong communication, listening, and customer service skills. Willingness to work night shifts.
Job Type: Contract
Contract length: 12 months

Pay: Up to RM3,300.00 per month

Benefits:

Free parking Health insurance
Ability to commute/relocate:

Bayan Lepas: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your expected salary? Do you able to work nightshift?
Education:

Bachelor's (Required)
Language:

English (Required)
Work Location: In person