Job Description

Location:

KL Sentral, Kuala Lumpur

Working hour:

9pm - 6am | Mon - Fri (Permanent Night Shift)

Job Scope:

Take call and provide accurate answer to customer queries. Delivery excellent customer support & services and offering patient assistance at all times. Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses). Deliver customers support & services effectively through active communications. Meet and exceed all key performance indicators set by the company and the client. Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement. Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance. Abide to De-escalation processes that involving dissatisfied customer.

Min Requirements:

SPM and above (with Certificate) Min 1 year experience in customer service | Fresh graduates are welcomed Good English communication (B2) Able to work on full time Night Shift Able to speak, write and read in Mandarin + Cantonese
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion Professional development
Application Question(s):

1. Are you able to work permanent night shift? (Yes/No)
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

Mandarin (Preferred) Cantonese (Preferred)
Work Location: In person