Job Description

What you\'ll do: As a Technical Delivery Executive , you\'ll work closely with your manager to help design, execute, and manage cross-channel marketing programs on behalf of our clients, working with various technology platforms and vendor partners. Day-to-day, your role includes: Executing cross-channel execution for marketing communications on CRM Platform(s) including email, SMS, and Push Notifications Performing basic hygiene QC of test cases on out-going email, SMS or Push Notifications messages Collaborating with internal teams effectively to understand the CRM journey and stakeholder(s) perspective on delivering CRM journey activation Collaborating with internal teams to ensure CRM key performance indicators within CRM platform(s) are captured and monitored Contributing insights as a participating team member to improve support processes, reducing delivery time, and improving delivery satisfaction Participating in improving CRM service delivery processes, such as automating manual processes and increase service capabilities. Working in an Agile team that owns integral parts of the system, designing and delivering quality stable solutions Performing ongoing CRM platform administration Experience working in iterative projects, and with deployment strategies/processes (staging/testing environment vs. production/live environment) Leverage available documentation, training, team resources, and vendor support teams to administer CRM platform(s) Supporting debugging, monitoring, and control during production, go-live and post-launch phases Qualifications We\'re looking for strong, impactful work experience, which typically includes: A diploma/degree in related field, and 3 to 5 years of experience in advertising, direct marketing environment with data-oriented responsibility HTML & CSS basics. Proficient in technical HTML/CSS execution Proficient in managing and creating outputs from creative source to CRM-compliant assets Demonstrating knowledge of email marketing best practices, email databases, segmentation and matrix Experience in advertising/marketing, building EDM, and maintaining customisations on CRM platform Proficient and familiar working in a technical & digital environment Proficient with Microsoft business applications (Word, Excel, PowerPoint) Detail oriented, organized, and a multi-tasker Understanding or interest in event-driven services, automation and continuous delivery The ability to work productively as part of an Agile team Ability to work independently, and collaboratively in a cross-cultural and global environment A desire to continually improve how you and your teamwork Additional Information Our employee benefits package comprises the following: \' Generous leave entitlements, including birthday leave, rest day and family care leave. \' Office closure for World Mental Health Day 10th October. \' Additional Company closure for all 4 major festive Celebrations \' Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care. \' Life and personal accident insurance and group hospitalization and surgery. \' A hybrid working schedule and with Friday disconnects. \' Rest Relax & Recharge - office closure last week of December every year. \' Phone Allowance

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