Job Description

Job Responsibility and Description:

Provide first? and second?level technical support for systems, equipment, or applications under service contracts. Diagnose, analyze, and resolve technical faults efficiently to minimize downtime. Escalate complex issues to senior engineers, vendors, or manufacturers when required. Perform preventive and corrective maintenance according to maintenance schedules and service agreements. Carry out system checks, testing, commissioning, and configuration during service activities. Ensure all maintenance and service tasks comply with technical standards and safety regulations. Respond to service calls, breakdowns, and customer issues within agreed Service Level Agreements (SLAs). Record service activities, fault reports, and resolutions in the service supports system. Prepare service reports, root cause analysis (RCA), and recommendations for improvement. Provide professional technical assistance and advice to customers during on?site and remote support. Coordinate with internal teams (projects, QA/QC, planning) to support service operations. Support customer satisfaction by ensuring timely and accurate technical responses. Maintain accurate technical documentation, manuals, service records, and maintenance logs. Update system configurations, drawings, or as?built documentation where applicable. Provide regular updates and technical feedback to supervisors or service managers. Ensure service activities comply with company policies, quality standards, and safety requirements. Support knowledge sharing within the service support team.

Requirements:

Candidate must possess at least Bachelor's Degree/ Post Graduate Diploma/ Professional Degree in Electrical Engineering or equivalent. Minimum 2 years of working experience. Strong troubleshooting and fault?finding skills. Knowledge of relevant systems, equipment, or technologies (e.g., electrical systems, automation, IT systems, instrumentation--depending on business scope). Ability to read and interpret technical drawings, schematics, and manuals. Good communication and interpersonal skills. Customer?oriented mindset with strong problem?solving abilities. Ability to work independently and as part of a team. Good time management and ability to handle multiple service tasks. Willingness to travel and attend on?site service calls. Availability for standby or after?hours support if required. Valid driving license (if applicable).
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Health insurance Professional development
Work Location: In person