Job Description

Why this role?

KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Technical Field Support Engineer to join our Service Maintenance team in Petaling Jaya. You will work in a small group of Field Service Specialists attending fault calls, completing escalator/elevator repairs, and servicing an allocated maintenance run.

Being part of a global organization that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

Service operations

• Accountable for the end-users and the site safety.
• Accountable for the safe working environment.
• Accountable for solving the complex technical issues that can not be solved by the maintenance technician by applying the correct break down correct analysis procedures.
• Accountable for performing first visits of unknown equipment coming from competitors or KONE.
• Responsible to evaluate and assist the supervisor with the Installation Maintenance handover.
• Accountable to communicate new technical issues found on the equipments that could cause call outs or safety hazards (and to create the linked sales leads)
• Responsible to actively identify any technical competence gap caused by new equipment in service (both from competitor and from new equipment) and communicate it to supervisor / technical helpdesk).
• Accountable to feedback any repair/adjust that could reduce call outs and actively communicate with Clinica Specialists, Clinica Analysts and Technical Helpdesk.
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Responsible for effectively planning his workload, in conjunction with the service supervisor.
• Accountable for raising sales lead to his supervisor.
• Accountable for very precise and timely reporting of the work done according to the process.
• Responsible for submitting time sheets based on the execution.
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition.
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organization and his supervisor.
• Customer relationship management
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance.
• Accountable for managing the site environment during service operations.
• Accountable for identifying site risk, and communicate them to his supervisor.
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure.
• Accountable for identifying \xe2\x80\x9cunplanned\xe2\x80\x9d service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them.

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information.
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training.
• Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved.
• Responsible to spread the knowledge of Field Letters, new maintenance methodologies (ASG) and Express information.
• Accountable to give training/coaching to persons nominated by the supervisor(knowledge transfer).
• Actively communicate with Commissioners from installation teams

Are you the one?

• 4-7 years\xe2\x80\x99 experience in elevator and escalator industry is an advantage.
• Have a basic mechanical and electrical knowledge.
• Possesses a service mindset.
• Willing to travel.
• Possesses own transport and valid motorbike license.
• Able to work in a fast-paced environment.
• Have a basis digital foundation skill to use KONE system and application via mobile phone for work purpose.

What do we offer?

• Career progression in opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded.

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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