Job Description

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking Field Technical Engineer to join our Technical Field Support team in Petaling Jaya, Selangor. You will provide technical support with Non KONE Elevator during the installation and commissioning of KONE and Non KONE Elevator products. Resolving technical issues identified by manufacturing and installation teams, working to ensure products are installed in compliance with KONE\xe2\x80\x99s safety, process and quality requirements, without problems and on a timely basis. Being part of a global organisation that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

Remote and site support services for Front Lines and SEB Operations

• Provide remote or on-site technical support for solving solution
• Provide support also in digital, APF, software and BIM related issues

Ride comfort

• Provide technical support to ensure customer specification requirements

Product development \xe2\x80\x93 applicable for global Field Support roles only

• Product development matrix audit points
• Piloting and implementing new product and solution

Method and tools development - applicable for global roles

• Installation method development
• Trouble shooting tools development

Training:

• Train local Trainers/employees during site visits and/or deliver scheduled training sessions
• Co-operate with and provide expertise to global and local training centers in training courses

Quality:

• Create quality reports after site visits and list issues which require corrective actions
• List all helpdesk issues and forward corrective actions according to KONE process requirements.
• Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements

Safety

• Be aware and operate within KONE safety requirements
• Ensure each installation follows the global processes and guidelines
• Follow the safety procedures and rules of customers, partners and KONE.

• Report safety concerns
• Stop installation or lift operations if safety violation or hazards are detected

Team leadership

People leadership

• People management e.g. setting targets, conducting PDP\xe2\x80\x99s and IDP\xe2\x80\x99s for team members together with Technical Field Support Manager
• Drive competence development in the team, inform Technical Field Support Manager about any skill gaps in the team
• Facilitate information sharing and creates collaborative working environment

Daily Operations

• Allocate daily work together with Technical Field Support Manager
• Monitor and lead the performance and KPI/SLA adherence of the team
• Review daily priorities in the team and take appropriate action to ensure results are achieved
• Support continuous development of TFS together with Technical Field Support Manager

Are you the one?

• Minimum 5 years working experience in lift industry
• Having good troubleshooting electrical & wiring skills
• is added advantage)
• IT skills with knowledge in software programming, network function, IP address management are required
• Good in communication as will be the key person to manage internal team and customers
• Minimum Diploma in Electrical, Electronic, Mechanical Engineering, or other related educational backgrounds
• Possesses a service mindset
• Willing to travel
• Willing to work OT and standby
• Possesses own transport and valid motorbike license
• Able to work in a fast-paced environment
• Have good digital foundation skill to use KONE system and application via mobile phone for work purpose

What do we offer?

• Career progression with opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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