Job Description

Digital Hub Kuala Lumpur attracts, inspire and develop diverse talents who will elevate BASF\'s digital journey.As one of the world\'s largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe are part of the technology powerhouse driving our vision. Join our organization and make an impact in an inclusive and diverse work environment. We value individual differences and provide opportunities for you to contribute your unique perspective towards our collective goals.Objectives of the PositionAs part of the overall BASF Strategy and the Customer First Mindset, BASF is expanding its Voice of the Customer/ NPS program. We want to structurally listen to customers\' feedback, learn how we can improve their experience with BASF, and act to make a difference our customers can see and feel.BASF started this CX journey with Medallia as our Customer Feedback Management Platform and NPS service provider. We started and will further drive the integration of NPS into BASFs CRM system (Salesforce). We currently undergo an in-depth integration of both systems Salesforce and Medallia via the Salesforce/ Medallia Managed Package.The objective is to stronger integrate our NPS solution into Salesforce, to automate feedback invitations for key customer touchpoints in Salesforce, generate new customer insights, and to drive overall customer-centric behavior for our Account Manager and across teams within Salesforce.Main Tasks

• Translate customer requirements into solution design and be able to convert into appropriate design and code
• Consult on given user stories and implement them in an agile approach
• Build interfaces to other (third party) digital products e.g. via API, CPI
• Document implementation and conduct KnowHow Transfer to Project Team and key users
• Deploy implemented changes via pre-defined deployment process
• Analyze, understand, and leverage the existing Managed Package solution to best replicate and further enhance existing NPS workflows into Salesforce (KPIs, reporting/ dashboards, how to marry NPS data with Salesforce transactional data to generate new customer insights)
• Design and build high-performance, reusable, and reliable Apex code with best practices including working with integration applications
• Troubleshooting and fixing bugs

RequirementsEducation

• Degree in Computer Science, informatics, business informatics or in a comparable field

Working Experience

• At least 2 reference projects done showing experience with CRM systems like Salesforce (Sales Cloud & Service Cloud) and how Customer Feedback Management Platforms (like Medallia or Qualtrics) can be integrated / connected

• At least 3 years of experience working in Customer Feedback Management projects with solutions like Medallia (primary) or others like Qualtrics
• Experiencing Agile way of working and agile implementation approach

Technical & Professional Knowledge (Mandatory)

• Senior Salesforce Technical Developer with knowledge in the Sales/Service cloud
• Salesforce Administrator and Sales/Service Cloud Certification required
• Fundamental object-oriented programming concepts
• Fluent English skills
• Apex Code / Lightning Know-how
• Best-practices from other companies and integrations
• Proficient in MYSQL, Apex, JavaScript, Native, and VisualForce
• Experience in designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements

At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of \xe2\x82\xac68.9 billion in 2023.BASF is committed to empowering its employees to pursue their interests and explore emerging technologies. By investing in top-quality tools and promoting cross-functional collaboration, we encourage our team members to drive positive change within our organization. Come join us and be a part of our digitalization journey.Further Information atStay alert for possible recruitment fraud!
This can include fake websites, fake job offers, or contact from a person falsely claiming to represent BASF.
Remember, neither BASF nor our representatives will ever request money from a job candidate.
If you suspect recruitment fraud and BASF is mentioned, first get in touch with at BASF.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.Working at BASF: We connect to create chemistryWe are proud of strong history of innovation, which has helped make us who we are today \xe2\x80\x93 the world\'s leading chemical company. Every day, our global team of over 117,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.About BASFFind out what BASF has to offer as an employer and why you should join our team.Your applicationHere you find anything you need to know about your application and the application process.Contact usYou have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.Please note that we do not return paper applications including folders. Please submit copies only and no original documents.For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams\xe2\x80\x99 performance.Join the team and connect with more than 117,000 other minds.Kuala Lumpur, 14, MYBASF Asia-Pacific Service Centre Sdn. Bhd.Information Technology & ServicesPermanent101448ATS_WCMS_WEBFORM

BASF