Job Description

Job Summary As an Operations Analyst in Global Asset Management, you will partner across business and development groups to support in-house trade and related applications delivering continuous improvement efforts. You will be responsible for timely incident resolution and change implementation. You will also be directly involved in building and supporting our monitoring and alerting solutions for our suite of supported technologies.What is the opportunity?As an Operations Analyst in Global Asset Management, you will partner across business and development groups to support in-house trade and related applications delivering continuous improvement efforts. You will be responsible for timely incident resolution and change implementation. You will also be directly involved in building and supporting our monitoring and alerting solutions for our suite of supported technologies.What will you do?

• Monitoring email queue closely and picking up issues/requests in a timely manner.
• Utilizing all available resources to perform issue investigation and troubleshooting e.g. documentation, escalations etc.
• Assessing the priority of the issue and assigning to the appropriate team member following escalation procedures.
• Monitoring and improving the availability of our software solutions and data integration batch jobs.
• Proactively supporting in-house applications working with various monitoring tools
• Ensuring system stability and prioritize continuous improvement efforts using modern DevOps and cloud technologies (Pivotal Cloud Foundry, OpenShift, Azure)
• Coordinating with global team members across the GAM footprint to ensure system issues are fully resolved
• Creating and maintaining documentation for incident resolutions
• Liaising with 3rd party vendors where necessary for support, upgrades, and maintenance. Following up with service partners when status not provided within guidelines and escalate when necessary
• Making recommendations to resolve technical system issues and increase environment stability leveraging our support stack
• Executing disaster recovery exercises for various apps
• Overtime may be required based on project demand or unexpected circumstances.

What do you need to succeed?Must-have

• Be self-motivated, autonomous and a team player in a fast-paced environment.
• Postsecondary degree in computer science or an equivalent combination of education, experience and training
• Ability to work effectively as an individual and on a team
• Experience in managing applications on OpenShift and Pivotal Cloud Foundry platforms
• A minimum of 1-2 years of experience in a similar role
• 1-2 years of experience supporting complex, large-scale customer-facing platforms
• A minimum of 1-2 years of experience with SQL
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Excellent problem-solving skills
• Flexible approach to work and the ability to adapt to change
• Excellent writing and verbal communication skills, capable of effectively liaising independently with business users, team members, and technical groups. Basic customer service skills and phone etiquette.

Nice-to-have

• 1-2 years\xe2\x80\x99 experience in financial services
• Prior production support or SRE experience
• Working experience with setting up monitoring alerts.
• A minimum of 1-2 years of experience with C#, Java, NodeJS, Python, and Microsoft technologies be beneficial
• Experience in building automated production monitoring and support model, hands-on experience integrating Splunk, Dynatrace, Stackdriver,

Job Skills Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems SoftwareAdditional Job DetailsAddress: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYACity: PutrajayaCountry: MalaysiaWork hours/week: 40Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: Staff AugmentationPay Type: SalariedPosted Date: 2024-10-25Application Deadline: 2024-11-22Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

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