Job Description

About the Role:

We are seeking an experienced

Application Support Engineer

to join our team. In this role, you will provide technical support, perform application analysis, and ensure the stability and efficiency of system operations. You will play a key part in enhancing customer satisfaction, supporting deployment projects, and driving continuous improvement across our IT systems.

Key Responsibilities

Enhance customer service delivery through proactive engagement and contribute to the company's organic business growth. Provide

technical and application support

to ensure stable, reliable, and high-performing system operations. Conduct regular

system maintenance

and implement performance enhancements to optimize functionality. Manage customer expectations effectively, escalating complex issues to the appropriate teams for timely resolution. Respond to

help desk inquiries

, diagnosing and resolving hardware and software-related problems. Troubleshoot technical issues, assist with

system configurations

, and support

testing and deployment

activities.

Requirements

Diploma or Bachelor's degree in

Computer Science

or a related field. Minimum of

5 years of experience

in

IT Support

or

Application Support

roles. Proactive, resourceful, and a strong

team player

with excellent collaboration skills. Able to work effectively under pressure and meet tight deadlines. Knowledge of

Java

,

Linux CentOS

, and web servers such as

Nginx

,

Tomcat

, or

Apache

is an advantage. Experience in

log analysis

and

root cause analysis

. Familiarity with

database systems

. Understanding of the

securities, trading

, or

financial services

industry is a plus.
Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Meal allowance Opportunities for promotion Professional development Vision insurance
Work Location: In person