Job Description

MohonKelayakan

• Minimum Education: Diploma In Computer Science / IT or equivalent
• Prior at least basic experience in technical support or a similar role.
• Attention to details with excellent problem-solving and analytical skills.
• Excellent interpersonal skills.
• Excellent time management skills and punctual.
• Able to work flexible hours including weekends; willing to travel.
• Good written and verbal communication.
• Open for Malaysians only.
• Valid passport for travel.
• Physically fit to carry hardware.
• Working hours: Monday to Friday (8:30am to 5:30pm)

Tanggungjawab

• Identifying hardware, diagnosing, repairing faults, providing software solutions, and troubleshooting technical issues.
• Deploy, install, and configure hardware and software, and provide on-site training and support services.
• Managing multiple cases and activities as assigned by following SOP and providing pre and post activity reports as and when required.
• Able to work on an ad hoc or project basis, such as deployment, handover, standby, Go Live, corrective & preventive maintenance.
• Managing maintenance stock with daily updates after usage.
• Provide technical support to other teams with resolution as and when needed or assigned.
• Following Standard Operating Procedure (SOP) for proper escalation based on Service Level Agreement (SLA) by project.

Manfaat

• Medical Insurance.
• Reimbursable travel expenses & parking.
• Annual Leave.
• Medical and Hospitalisation Leave.
• EPF / SOCSO / PCB.
• Performance Bonus.
• Overtime Pay.

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