Technical Support Engineer

Kuala Lumpur, Malaysia

Job Description


  • Proficiency in managing Linux-based servers and environments, including installation, configuration, and troubleshooting.
Responsibilities
  • Linux access modifications, Linux OS Administration, security vulnerabilities remediation
  • Ansible responsibilities, and management of infrastructure
  • Skills Must have
  • 2+ years Linux OS installation, configuration, and troubleshooting
  • 2+ years of Linux experience in multiple distributions/editions
  • 3+ years of hands-on experience with VMware or Hyper-V platforms
  • Manage, plan, structure, configure, and deploy network, servers, and all other relevant software for BSMART and other sites.
  • Assist, communicate, and coordinate with clients to resolve technical problems promptly and accurately, remotely as well as on-site.
  • Diagnose and troubleshoot technical problems.
  • Manage, plan, structure, configure and deploy DR (Disaster Recovery)
  • Update and maintain instructions in repairing a technical problem.
  • Learn, play, test, analyze, and assess new software & products.
  • Continuous improvement policy.
  • Conduct technical education and training for clients.
  • Responsible and accountable for successful resolutions of technical problems.
  • Constantly acquire and learn the BSMART software and products, and the client\'s operational environment to understand how problems can be avoided and resolved permanently and successfully.
  • Keep updated with the technical knowledge in the industry, telematics & IT technologies locally and globally.
  • Constantly evolve and learn ways to improve oneself in terms of quality perception, speed, and work efficiency.
  • Create, update, and maintain instructions for record-keeping in resolving a technical problem.
  • Train the second level on all related technical support requirements and how to handle and manage client requirements as well as do and don\'ts effectively.
Benefits
  • Annual leave and sick leave
  • KWSP and SOCSO
  • Medical & Insurance Coverage
Additional Benefits
  • Medical and Hospitalisation Leave
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Job Detail

  • Job Id
    JD1028829
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned