Job Description

Job Summary:

We are looking for a motivated and detail-oriented Technical Support Engineer to join our team. You will work closely with customers to troubleshoot issues, provide technical assistance, and contribute to continuous improvement of our support services.

Job Scope:

Provide technical support to customers via phone, email, chat, or other communication channels. Execute compatibility tests and document results in clear, structured reports. Assist in diagnosing and resolving technical issues reported by customers, escalating complex cases when necessary. Collaborate with customers to understand their technical concerns and provide accurate, timely solutions. Maintain detailed records of customer interactions, issue descriptions, troubleshooting steps, and resolutions in the system. Escalate complex or unresolved issues to the teams for further investigation and resolution. Develop and maintain a deep understanding of our solutions to provide comprehensive support to client. 8. Contribute to the creation and maintenance of knowledge base articles, FAQs, and other support documentation. 9. Proactively identify opportunities to improve product reliability, usability, and customer satisfaction based on customer feedback and reported issues. 10. Stay updated on industry trends, technologies, and best practices.
Qualifications:

Degree in IT, Computer Science or other related field At least 2 to 4 years of experience in the field Strong problem-solving skills with the ability to think analytically and logically. Experience with troubleshooting software, hardware, and network-related issues. Proficiency in using help desk software, teambition. Ability to work independently and collaboratively in a fast-paced environment. Customer-focused mindset with a commitment to delivering high-quality service. Excellent analytical and problem-solving skills. Excellent communication skills, able to effectively communicate technical concepts to non-technical users. Persistence and determination to fully root-cause and resolve complex issues. Strong written and verbal English communications skills. Understanding Mandarin will have advantage.
Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

Professional development
Application Question(s):

Do you have professional spoken and written skills in English? Do you have experience in providing technical support to customers? Do you have experience with troubleshooting software, hardware, and network-related issues?
Work Location: In person