Job Description

Key Responsibilities and Duties:

Perform installation, calibration, and commissioning of equipment at customer site. Provide on-site (and remote) technical support, maintenance, and troubleshooting for automated machines. Conduct system diagnostics and repairs for mechanical, electrical, and software-related issues for automated machines. Deliver technical training and equipment handover sessions to end-users and customer engineering teams. Support machine upgrades, modifications, and retrofits to meet customer requirements. Respond promptly to customer service requests and support escalations. Maintain high levels of customer satisfaction by providing professional, timely, and effective service. Monitor equipment performance, analyse data and recommend preventive maintenance plans. Ensure accurate documentation of service reports, maintenance logs, and customer feedback. Collaborate with Engineering and Quality teams, provide data on recurring field issues, resolve root cause and drive improvements. Development of service documentation, SOPs, and troubleshooting guides. Manage warranty, maintenance and support contract with customers. Perform internal buy-off, Application verification, and prepare report according to customer requirements. Provide service and work with customers to complete the in-house buy-off process according to customer requirements.

Job Requirement

Experience in field service, equipment installation, or machine technical support--preferably in semiconductor, electronics, or automation industries Knowledge of electromechanical systems, PLC/software interfaces, and pneumatic components. Ability to read and interpret engineering drawings, electrical schematics, and service manuals. Excellent problem-solving and analytical skills with a customer-oriented mindset. Willingness to travel locally and internationally, sometimes on short notice. Basic computer system configuration or programming experience. Knowledgeable in industry standards and regulations (e.g. IEEE, IEC, SMEMA, HERMES, etc). Good communication and teamwork abilities. Bachelor's degree in Mechatronics, Electrical, Electronics, Mechanical Engineering or a related field.
Job Type: Full-time

Pay: RM3,000.00 - RM5,500.00 per month

Benefits:

Dental insurance Free parking Health insurance Opportunities for promotion Vision insurance
Application Question(s):

How long is your notice period?
Education:

Diploma/Advanced Diploma (Required)
Language:

Mandarin? (Required)
Work Location: In person