Job Description

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About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

Responsibilities:

\xc2\xb7 Successfully resolve technical issues (hardware and software)

\xc2\xb7 Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options

\xc2\xb7 Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

\xc2\xb7 Evaluate unique or complex installations or configurations and make recommendations for resolution.

\xc2\xb7 Articulate clearly in writing and verbally.

\xc2\xb7 Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

Education and Experience Required

\xc2\xb7 Diploma or bachelor\xe2\x80\x99s degree

\xc2\xb7 0 to 2 years\xe2\x80\x99 experience in relevant technologies and customer environments; Open to fresh graduates

Knowledge and Skills

\xc2\xb7 Excellent verbal and written communication skills in ENGLISH

\xc2\xb7 Experience in troubleshooting in a technical environment.

\xc2\xb7 Excellent analytical and problem-solving skills.

\xc2\xb7 Software and hardware knowledge of computing, storage and peripheral devices.

\xc2\xb7 Understanding of case management databases and tools.

\xc2\xb7 Superior customer service skills.

\xc2\xb7 Phone and remote support experience. E-support experience and knowledge.

\xc2\xb7 Willing to work in shifting schedule

Our Culture and Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our \xe2\x80\x9cpeople first\xe2\x80\x9d philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the \xe2\x80\x98bring your whole-self to work\xe2\x80\x99 philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

DXC Technology