Technical Support English

Johor, Malaysia
DXC Technology
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Job Description

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: About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC. What you will do in this role:
  • Answer contacts promptly and professionally
  • Log/Validate all contacts Call Handling Database
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • Complete follow-on actions as appropriate
  • Invoke Escalation Procedures within defined time frames
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Observe strict compliance to licensing, copyright and trademark legislation
  • Accomplish other duties as required
  • Adhere to all DXC Policies & Procedures \xe2\x80\x93 Including Security and SOBC
We are looking for someone who:
  • Excellent communications skills
  • Strong time management and interpersonal skills
  • Has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills
  • Flexible and willing to work variable shift patterns ie morning, afternoon or night shift
  • Has a technical aptitude and a basic understanding of various hardware, software, and Microsoft\xc2\xae operating systems
  • Has previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company. Call center experienced is preferred
  • Fresh graduates are also welcome to apply
Our Culture and Benefits DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC Our \xe2\x80\x9cpeople first\xe2\x80\x9d philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the \xe2\x80\x98bring your whole-self to work\xe2\x80\x99 philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

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Job Detail

  • Job Id
    JD916048
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johor, Malaysia
  • Education
    Not mentioned
 
 
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