This role is to support customer's enquiries, complaints, and technical diagnosis & troubleshoot via email/telephone, computer systems, software systems within standard time frames. Analytical, articulate, result-oriented and provide excellent follow-up. Displays excellent communication skills and works effectively with customers from various cultural backgrounds who have varied levels of technical knowledge. Answer and handle customer inquiries, complaints and 1st level escalations from customers. Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
Responsibilities
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.