Technical Support (it & Networking)
Puchong, M10, MY, Malaysia
Job Description
Location: Puchong, Selangor
Working hours: Mon-Fri, 8.30am - 5.30pm
Contract: 2 years (convertable to permanent)
IT Technical Support Specialists ensure that computer systems and networks function effectively while providing support to end-users. They diagnose and resolve technical issues, maintain hardware and software, and guide users to enhance their overall experience with technology.
Responsibilities
Understand and follow the
technical support ticketing process
and procedures. Complete technical tasks and assignments according to the ticketing system. Track ticket status to ensureSLAs (Service Level Agreements)
are met. Preparedaily and detailed technical support reports
for customers. Update daily and weekly status reports as required by supervisors or managers. Performtechnical fault finding
and contribute toroot cause analysis
and solution implementation. Standby forad hoc technical support
on a rotation basis. Conductsite visits
to gather information and assist the Engineering team in preparing solutions and proposals. Performscheduled preventive maintenance
, completing checklists and reports in a timely manner. Complete any other tasks as assigned by the superior.Requirements:
Minimum
Diploma in IT, Computer Science or equivalent
.1-2 years of experience
providing frontline IT support. Hands-on experience troubleshooting hardware and software issues, responding to support tickets, and documenting issues systematically. Understanding ofnetworking concepts and protocols
. Knowledge of hardware components and troubleshooting techniques. Ability toprioritize multiple tasks efficiently
to meet SLAs.Job Type: Contract
Contract length: 24 months
Pay: RM2,800.00 - RM4,000.00 per month
Benefits:
Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):
What is your notice period? What is your expected salary?
Work Location: In person
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Job Detail
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Job IdJD1351893
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPuchong, M10, MY, Malaysia
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EducationNot mentioned