Technical Support/ It Support
Kuala Lumpur, M14, MY, Malaysia
Job Description
Role Title: Global Test Centre Support Analyst
Job Type: Permanent with client
Work Mode: WFH
:
Answer incoming technical support calls, chats and emails. Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. Document details of cases and prioritize according to urgency and importance in Salesforce. Monitor support queues in Salesforce and take accountability in following through with end to end resolutions. Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support Manager. Identify, recommend and communicate changes to existing procedures Work on projects and special initiatives as approved by team leads and managers.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM3,950.00 per month
Benefits:
Health insurance * Work from home
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1208880
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKuala Lumpur, M14, MY, Malaysia
-
EducationNot mentioned