Job Description

: DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the worldu2019s most mission-critical IT systems. u00A0 Our services across DXCu2019s Enterprise Technology Stack mirror how customers think about their traditional and digital IT needs: Modern Workplace, IT Outsourcing, Cloud, Security, Applications, Analytics and Engineering, and Business Process Outsourcing (BPO) including Insurance Business Processes as a Service (BPaaS). When our customers want to transform their businesses, they turn to us. We have extensive knowledge of their IT estates and the unique ability to deliver each layer of the stack.u00A0 Responsibility: u200B Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user\'s contacts and proactive notification systems. Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. Evaluate unique or complex installations or configurations and make recommendations for resolution. Articulate clearly in writing and verbally. Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met. Education and Experience Required Diploma or bacheloru2019s degree 3-5 yearsu2019 experience in relevant technologies and customer environments. Relevant industry qualification where applicable. Knowledge and Skills Excellent verbal and written communication skills - Mandarin Experience in troubleshooting in a technical environment. Excellent analytical and problem-solving skills. Software and hardware knowledge of computing, storage and peripheral devices. Understanding of case management databases and tools. Superior customer service skills. Phone and remote support experience. E-support experience and knowledge. Willing to work in shifting schedule Willing to work in Petaling Jaya

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