Job Description

Voice Call Handling: excellent knowledge of handing voice calls. \xc2\xb7 Email Communication: professional email writing skills. \xc2\xb7 Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. \xc2\xb7 Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on \xe2\x80\x93 LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on \xe2\x80\x93 Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on \xe2\x80\x93 build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. \xc2\xb7 Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc \xc2\xb7 Printers: Hands on experience on managing printers (Local & Network printers) \xe2\x80\x93 Lexmark and HP Printers. \xc2\xb7 Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. \xc2\xb7 ITIL: Knowledge of ITIL processes and procedures like \xe2\x80\x93 Incident, Service request fulfilment, Change, Problem etc \xc2\xb7 KM : Knowledge management understanding, review and create new knowledge articles. \xc2\xb7 MS Office: Good / excellent knowledge for support of MS Office and standard software \xc2\xb7 Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) \xc2\xb7 O365: Understanding of Microsoft Office (e.g. Office 365) \xc2\xb7 Lotus Notes: Lotus Notes client support, Messaging support (e.g. Lotus Notes, Exchange) \xc2\xb7 Order management: Ready-to-use knowledge about Ordering processes. Ready-to-use knowledge about ordering portals. Job Type: Contract
Contract length: 12 months Salary: RM2,148.27 - RM4,500.00 per month Schedule:

• Day shift

Ability to commute/relocate:

• Cyberjaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Technical Support: 1 year (Required)
• IT support: 1 year (Required)
• Microsoft Windows Server: 1 year (Required)
• Network: 1 year (Required)
• Infrastructure Monitoring: 1 year (Required)
• Desktop Security: 1 year (Required)
• Troubleshooting: 1 year (Required)
• Printer: 1 year (Required)

Language:

• Mandarin (Required)